Relationship Factors |
Very Important |
Somewhat Important |
Not at all Important |
Useful to Differentiate |
Ability to get it right |
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Quality (how do you know?) |
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Access 24X7 |
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Responsiveness (describe) |
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Service provider keeps me constantly informed of progress; no surprises |
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Trust; how do you measure? |
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Belief that my problem/need is understood; (what convinces you?) |
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A demonstrated understanding of my industry |
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A demonstrated understanding of my company and its issues |
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A personal relationship with service provider |
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A primary point of contact for our relationship |
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Deep experience of service provider personnel, (what do you need to see?) |
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Credibility of service provider, (how do you know?) |
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Reference/referral from others with similar problem |
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Brand/name recognition of service provider |
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Ability to obtain a reliable estimate prior to work commencing |
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Clear understanding of value received for fees paid, (what helps you to understand this?) |
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Fees |
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