| Relationship Factors | Very Important | Somewhat Important | Not at all Important | Useful to Differentiate |
| Ability to get it right | ||||
| Quality (how do you know?) | ||||
| Access 24X7 | ||||
| Responsiveness (describe) | ||||
| Service provider keeps me constantly informed of progress; no surprises | ||||
| Trust; how do you measure? | ||||
| Belief that my problem/need is understood; (what convinces you?) | ||||
| A demonstrated understanding of my industry | ||||
| A demonstrated understanding of my company and its issues | ||||
| A personal relationship with service provider | ||||
| A primary point of contact for our relationship | ||||
| Deep experience of service provider personnel, (what do you need to see?) | ||||
| Credibility of service provider, (how do you know?) | ||||
| Reference/referral from others with similar problem | ||||
| Brand/name recognition of service provider | ||||
| Ability to obtain a reliable estimate prior to work commencing | ||||
| Clear understanding of value received for fees paid, (what helps you to understand this?) | ||||
| Fees |
0 comments